One of our readers posed this honest question.
"Doesn't Garland process our waste water? I think that's what we are paying Garland for."
You are correct. Garland does process our waste water. They take our sanitary sewerage. But, at issue is the water billings.
Garland does not sell Rowlett water. We buy our water from North Texas Municipal Water District. (NTMWD).
NTMWD sells Rowlett water, but Rowlett is responsible for metering that water. That is part of what the "huff" is all about. NTMWD keeps raising water prices, but Rowlett purchased new meters that presumably sends accurate electronic signals to a "meter reader" that I understand just drives down the street. Some say these meters aren't operating properly. Others say the billing and posting of payment procedures in the city's Water office is not working properly.
The citizens say the system is all screwed up. Questions are posed on amount water use, meter accuracy, prices, and office procedures. There seems to be enough questions to lend credence to an effort to find the facts of the case, rather than opinions or isolated stories of some individual's story. "Officialdom" seems to be a little casual about water billings........but retirees on fixed income aren't so casual about the situation. Neither is anyone else with half a brain. Even citizens still working have not enjoyed increases in salary even remotely close to the increases in water rates.
Rowlett's "officialdom" says its only because the citizens use too much water and NTMWD keeps raising the rates.
I wouldn't be surprised if some of all the above are the culprits. However, rather than "fussing" with the citizens, it seems to me that somebody owes someone some factual information. I don't think the skirts of suppliers of the systems are completely clean. Did they sell us something without warranties? If so, how did we let them get by with that? All suppliers of equipment should share the cost of proving that their equipment is in good working order. "Officialdom's" answer to the problem seems to be belittling the complaining citizens instead of searching for the facts that either prove or disproves either side of the arguments. I think that is a huge mistake.
It would appear that "officialdom" is satisfied with their answers. I reckon I don't believe the citizens are.